Contacting The FBI

Until this summer I had never had a reason to fill out a complaint with the FBI.  However, as strange as it seems, this past month I found myself contacting the FBI twice within three days, on two different matters:  (1) to make a complaint about an organization that was illegally withdrawing money from my checking account; and (2) to complain about a hacker who had broken into the www.tos50.com website and was attempting to post inappropriate material.  I quickly learned that you can't speak to anyone at the FBI.  When you call their phone number, a recorded message gives you their website address and you're told to fill out a form online; if you do not own a computer, the message suggests that you go to a library and have someone there assist you.  Consequently, I filled out two complaint forms several weeks ago.  I did get an e-mail confirmation on each occasion, however, the FBI has yet to contact me in any other manner.
 
In terms of the money that was being withdrawn from my checking account, my bank, Capital One, has been helpful with that and they put the money back into my account.  The hacker remains free to put inappropriate material on other websites as they wish.  Apparently, the FBI has no time or little interest in lnvestigating these matters or to prevent others from becoming victims of these scammers.. 
 
I know that we are evolving into a society that is growing more and more impersonal, but I think there's something very wrong about not being able to talk to the people who are supposed to be protecting us.  Yes, I know that there are terrorists out there ready to attack the U.S. (especially in New York where I Iive) and it's very important that law enforcement agencies spend their time working on those issues, but I don't believe that's an excuse for ignoring those of us who are having serious problems that affect quality of life on a daily basis.  The FBI is being paid by taxpayers, the least they can do is be responsive on a reasonably prompt basis,  
 
The world we live in is very different from the world we grew up in.  I've thought  about that a lot in connection with my children and now, of course, my grandchildren.  At ten years old I used to take the subway to the Henry Street Settlement where I studied music and dance.  That would never happen today and it shouldn't happen today because the subway in New York is no longer a place where ten year olds should be traveling without an adult looking out for their well being.  I didn't realize however that we had reached a point in time where we couldn't even get a live person on the telephone to report a federal crime.  Apparently, identity theft is common-place enough that the FBI doesn't feel it's necessary to follow up on the details.  Perhaps I should be angry at the FBI and upset over the fact that for all the taxes I pay, they're not responding to me; however, I'm not angry, I'm sad.  I'm sad because I couldn't get a person who works for the FBI on the telephone to begin with; I'm sad that there is no one to speak to.  Evolution happens and the Internet serves an important purpose, but certainly it cannot take the place of an experienced human being soothing your fears.  I don't know that I'll ever be able to be satisfied with an e-mail in place of a phone call, but perhaps future generations will view our world differently than I do.